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Chief Executive Officer

Organization Name

Kitchener Downtown Community Health Centre and its satellite site, Sanctuary Refugee Health Centre

Malvern Family Resource Centre
Malvern Family Resource Centre
Industry Community Health
City Kitchener
Province/State Ontario [ON]
Country Canada [CA]
Organization Overview / Background

Lead two newly integrated community organizations with a shared purpose to build community capacity through the delivery of patient and client-centred primary health care, with an emphasis on people experiencing barriers to access and vulnerable refugee newcomers to the Waterloo region. 

The Kitchener Downtown Community Health Centre (KDCHC) is an interdisciplinary primary health care centre dedicated to working with diverse cultural groups, people who are homeless, newcomers and refugees, youth, seniors, and others with a focus on the downtown area of Kitchener. KDCHC serves a wide range of clients and specifically with clients who experience barriers to access, be they economic, educational, related to sexual orientation or gender, language, mental health and substance use. KDCHC is a not-for-profit organization primarily funded by Ontario Health West. It has a community-based volunteer Board of Directors that is responsible for oversight of the whole organization. CHC staff are all salaried, including physicians. KDCHC has the most complex client population being served in primary health care in the Region. Having a hub of services supports both clients and providers to serve the people rostered with KDCHC, including clients coming from outreach services in the Downtown core. The team works in a collaborative manner across disciplines and with community partners and community services to provide client centred and integrated care.

Sanctuary Refugee Health Centre (SRHC) is a health centre for refugees in Kitchener striving to offer patient-centred, evidence-based care in providing health to vulnerable refugee newcomers in the Waterloo region. Through an integration with Kitchener Downtown Community Health Centre, SRHC continues to serve the refugee community in the Waterloo region with more sustainable funding to ensure that no refugee is required to pay for services and all refugees have access to more integrated programs and services. Since its inception in 2013 serving a very small number of refugees, SRHC has continued to grow every year and now serves nearly 6,000 patients representing 84 countries of origin and 55 different first languages.

Position / Responsibilities / Requirements

The Board of Directors of KDCHC and the SRHC are looking for an outstanding Chief Executive Officer to lead both organizations who has a passion for inclusive and equitable primary health care and an ability to inspire it in others. As an accomplished organizational leader and a system thinker, the CEO will engage individuals and communities to improve health and wellbeing and work collaboratively with funders and community partners to promote health equity and improved access to services for the Downtown Kitchener community and the refugee community across the Waterloo region. The CEO will report to a Board of Directors, lead a strong leadership team and inspire and motivate a dedicated team of directors, managers and interprofessional staff committed to providing excellent patient and client-centred care.  The CEO will continue the work building a strong integration between KDCHC and SRHC and support the priorities and work of the KW4 Ontario Health Team and the Inner City Health Alliance. The CEO will be an inspirational and visionary leader committed to service excellence, health equity and social justice and be a champion for healthy communities.

Position Profile

The Chief Executive Officer will have at least eight years of proven experience in a leadership capacity in the community-based not for profit sector and will hold a graduate degree, ideally at the master’s level, in health administration, health sciences, business administration, or another relevant field. As a motivational and inclusive leader with excellent interpersonal skills and a proven track record of leading change and transformation, the Chief Executive Officer will promote a culture of collaboration, excellence and continuous improvement and demonstrate an understanding of working in a culturally diverse and changing community environment.

Search & Application Process

The closing date for receipt of applications is January 7, 2022. To obtain more information or to express your interest in this leadership opportunity please call Tony Woolgar at 416 902 2974 or forward your resume, in complete confidence, to

To learn more about Kitchener Downtown Community  Health Centre please visit their web site at To learn more about Sanctuary Refugee Health Centre please visit their web site at

Kitchener Downtown Community Health Centre and Sanctuary Refugee Health Centre are organization’s committed to inclusion, diversity, equity and accessibility. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

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